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Customer Service/Account Care Rep

Location

Denver, CO

Job Type

Full time

Required Travel

1-25%

Primary Responsibilities

  • Liaise with internal and external customers to ensure customer satisfaction
  • Maintain existing accounts and develops new accounts
  • Collaborate with various departments to ensure proper order fulfillment in order to meet and anticipate customer product needs
  • Serve as the main point of contact with external customers for order placement, product availability and shipping, pricing, invoicing and order changes
  • Analyze and determine best ways to handle problems caused by production downtimes, limited raw materials, quality issues, carrier delays, delays on unloading at job sites, miss-shipments, etc. while providing customer satisfaction at minimum cost to the organization.
  • Maintain daily contact with customer base, field sales, shipping coordinator, and production scheduler, and informs each of these groups when changes occur in customer needs, schedules and market demand
  • Maintain confidential information and documents such as pricing information, manufacturing costs, rebates, and discounts
  • Indirectly responsible for gross sales dollars generated from the assigned plant’s service area
  • Indirectly responsible for profit by analyzing every competitive pricing situation to determine profitability to the company
  • Serve as a back-up for other plants assuming same responsibilities as outlined above

Experience

  • One (1) to three (3) years experience in customer service or related position preferably in a manufacturing environment

Knowledge, Skills & Abilities

  • Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Must be able to work well with many types of people; must be able to build good relationships with clients and with other members of the sales team

Education, Licenses & Certification

  • Two (2) year college degree minimum required

Additional Information

  • The starting salary is $45-47k. Atlas Roofing Corporation offers a competitive total compensation package which bonus opportunities, paid vacation and holidays, health, dental, vision insurances, and basic life and ADD.

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