This position manages customer service personnel (1) as well as the department activities while performing all customer service duties to service customers. Responsibilities include entering orders, coordinating orders with scheduling, troubleshooting customer issues, participating in quality complaints investigation and resolution, resolving customer credit issues, maintaining customer data in ERP system, coordinating efforts with sales staff, completing customer quotes and price increase/decreases, etc. This position works closely with production and production scheduling and provides back up duties for production schedule when needed.
Must have experience managing employees as well as experience in customer service, preferably business to business
Experience with automated order entry and data maintenance systems required
Experience with other computer programs such as email, spreadsheets, and word is necessary
Knowledge, Skills & Abilities
Candidates must have prior experience and demonstrated skill related to accuracy, attention to detail, exceptional interpersonal communication skills, leadership skills, time management and organization skills, knowledge of customer service and ability to work independently as well as with individuals or teams - internal and external. Ability to learn and retain information quickly and thoroughly; possess exceptional critical thinking skills and intelligence.
Education, Licenses & Certification
Two (2) or four (4) year degree strongly preferred, or equivalent years of experience