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Customer Service Representative


Camp Hill

Job Type

Full time

Required Travel


Primary Responsibilities

  • Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
  • Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
  • Handles all customer requests promptly managing customer orders from placement through shipment and billing.
  • Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
  • Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
  • Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
  • Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
  • Follows up proactively on quoted projects to assist in securing orders.


  • Customer account management experience preferably in a manufacturing environment

Knowledge, Skills & Abilities

  • Excellent telephone skills (primary liaison between customer and company)
  • Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Education, Licenses & Certification

  • A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Additional Information

  • Salary - Starting in the mid $40ks

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