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Customer Operations Specialist


Martinsville, VA

Job Type

Full time

Required Travel


Primary Responsibilities

  • Effectively assist customers with questions regarding all products/market segments we service including roofing, siding, OEM, packaging, construction, shape molding, lost foam, fabrication, etc.
  • Effectively manage customer orders from receipt of a purchase order through production scheduling and delivery
  • Ensure accuracy of data (i.e., product type, delivery dates, quantities, etc.), necessary when entering orders into the system, minimizing costs of resolving service claims
  • Work with the scheduling team to ensure customer satisfaction as well as internal operational efficiencies; interact with production planning and freight/shipping to schedule orders; communicate delivery information to customers
  • Assist Sales Support, Sales, and Accounting in maintaining accurate pricing and to resolve customer pricing issues
  • Maintain accuracy of customer data in ERP system
  • Assist with investigation of customer complaints and returns; take appropriate action to prevent recurrence when appropriate
  • Analyze customer ordering patterns and make recommendations to improve material efficiencies
  • Set up new customers as necessary


  • 1-3 years’ experience in customer service or related position preferred

Knowledge, Skills & Abilities

  • Computer literate with ability to effectively utilize Excel, Word, email, Power Point
  • Ability to learn quickly and retain a large amount of detail regarding customer and products
  • Strong organizational skills with high attention to detail
  • Ability to communicate clearly (both verbal and written) to personnel from a variety of functional areas
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of personnel

Education, Licenses & Certification

  • 4 year degree preferred; or equivalent years of experience in related field
  • Valid Drivers’ License required

Additional Information

  • General office environment. Personal protective equipment required in warehouse and manufacturing environments.
  • Frequently required to talk, hear, sit, and use hand to finger (key or write), handle, or feel.
  • Repetitive computer and administrative tasks require constant hand activity, including: gripping/grasping, writing and/or typing.

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